IBM Off Campus Drive : IBM Off Campus hiring fresher for Technical Support Engineer Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About IBM:
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Job Description:
As a Procurement Buyer will be responsible for delivering several procurement processes that support the department delivering excellent customer service. This is a critical role that enables the operations of the department to run as efficiently as possibly enabling managers to focus on strategic property and procurement.
Job Title | Technical Support Engineer |
Job Type | Full Time |
Work Location | Gurgaon |
Experience | Fresher |
Role and Responsibilities:
Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Education and Skills :
Distributed/UNIX/Linux operating systems
Knowledge of public or private cloud and knowledge of infrastructure and software
Knowledge of IBM Storage technologies eg. V7000, FS900
Understanding of Networking
Knowledge on Compute, VMs – VMWare, KVM
Working knowledge of database systems
Ability to troubleshoot and identify the root cause of issues
English language skills including read, write and speak
Communication and customer focus skills – be able to understand customer problems and articulate complex problems
Bachelors Degree in Computer Science or related field preferred
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